Política de reembolso
At Got Inflatables, every order matters. This Return & Refund Policy explains which items can be returned, who covers return shipping, and when to expect your refund. For production and delivery timelines, see our Shipping Policy.
Quick Overview
- In-stock (ready-made) items: returnable within 14 days of delivery.
- Custom and made-to-order items: final sale — non-refundable and non-exchangeable.
- Changed your mind? Return shipping is covered by the customer, and a 10% restocking fee applies.
- Damaged or defective on arrival? We cover return shipping and arrange a replacement or refund.
- Refunds: issued to your original payment method within 10 business days of approval.
Who Pays Return Shipping?
- Item in good condition (change of mind): if the item is undamaged and you simply no longer want it, the customer is responsible for shipping it back and covering the return shipping cost, and a 10% restocking fee applies to offset freight, material, and labor costs.
- Item arrived damaged or defective: Got Inflatables is responsible for the return — we cover return shipping and arrange a replacement or refund.
Delivery Inspection (Freight Shipments)
Our inflatables are dispatched by freight carrier. Please inspect each shipment before signing the carrier's delivery receipt (Bill of Lading / BOL):
- Visible damage: refuse delivery and decline to sign (or note the damage on the BOL). We will cover return shipping and arrange a replacement or refund.
- Concealed damage: if you signed for the delivery and discover damage after unpacking, report it to support@gotinflatables.com within 5 days of delivery, with photos of the packaging and the item, before using the product. Verified concealed-damage claims are treated as damaged arrivals — we cover the return.
- After 5 days: a signed delivery with no damage report within 5 days is considered received in good condition. Any issues discovered later are handled under our quality guarantee below.
- Received the wrong item? Contact us right away and we will make it right.
Quality Guarantee (Manufacturing Defects)
Manufacturing defects — such as seam or blower issues — are not transit damage and are covered by our quality guarantee. Contact support and we will arrange repair materials, replacement parts, or a repair/replacement as appropriate.
Custom & Made-to-Order Items
Each custom inflatable is manufactured to the specifications provided by the customer; for this reason, Got Inflatables is unable to accept returns or exchanges on these products. Please review and confirm all dimensions, colors, and customization details prior to placing an order — our team confirms your specifications with you before production begins.
In-Stock Items — 14-Day Returns
Returns on in-stock items may be requested within 14 days of delivery. To qualify, items must be unused, in their original condition, and returned in their original packaging, accompanied by proof of purchase.
How to Start a Return
- Contact us. Email support@gotinflatables.com within 14 days of delivery with your order number and the reason for your return. Photos help us resolve damage claims faster.
- Receive authorization. Items sent back without an approved return authorization cannot be accepted. Once your return is approved, we will email you the correct return address.
- Ship it back. Return shipping is covered per the "Who Pays Return Shipping?" section above.
Refunds
Following receipt and inspection of the returned item, we will confirm whether the return has been approved. Approved refunds are issued to the original payment method within 10 business days. Please note that your financial institution may require additional time to post the credit. Original shipping charges are non-refundable.
Exchanges
To ensure prompt fulfillment, we recommend returning the eligible item and placing a new order for the replacement once the return has been approved.
Non-Returnable Items
Custom and personalized products, sale items, and gift cards are not eligible for return.
European Union — 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may cancel or return an order within 14 days without justification, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.
Questions?
Our team is happy to help with any return or refund question — email support@gotinflatables.com or call (505) 666-5004.