Shipping policy

Got Inflatables ships commercial-grade inflatables — water slides, bounce houses, pool bars, custom arches, and event inflatables — worldwide from our facilities in Shanghai, China and Washington, USA. Items in stock at our US warehouse are delivered in as little as 5–10 days, most made-to-order items arrive within 25–30 days, and every order includes tracking so you can follow your inflatable from our factory to your door.

Delivery Times

  • USA stock orders: if your inflatable is confirmed in stock at our Washington, USA warehouse, it is delivered within 5–10 days of purchase.
  • Order processing: 3–5 business days.
  • Made-to-order production: approximately 7–15 business days — including items personalized with your logo, colors, or branding. Adding branding does not add production time.
  • Transit: express delivery (FedEx, UPS) takes approximately 4–7 business days; sea freight for bulky or bulk orders takes longer.
  • Typical total: most made-to-order items arrive within 20–30 days of shipment date. Large sea-freight shipments and fully custom projects that are designed and built from scratch can take up to 45–60 days.

Shipping Options

  • Express Shipping: Handled by express companies (FedEx, UPS, etc.), with additional charges calculated at checkout.
  • Shipping by Sea: For larger or bulk orders. Please contact our support team for more detailed information on sea shipping.

Tracking Information

Once your order has been shipped, you can track it by visiting our Tracking Page. You will also receive a confirmation email with your tracking number.

Shipping Rates

Please visit the checkout page to view the calculated shipping costs for your order. Express shipping is available, and rates will be displayed at checkout.

Customized Orders

Customized items are non-refundable and non-exchangeable. Please review and confirm all dimensions, colors, and customization details before placing your order — our team will confirm your specifications before production begins.

Import Taxes & Duties

For shipments to the United States and Canada, we ship under DDP (Delivered Duty Paid) terms. This means:

  • All import duties, taxes, and customs clearance are included in the price
  • No additional fees upon delivery

For other regions (UK, Europe, Australia, etc.):

  • Shipping costs and import conditions may vary
  • Additional duties or taxes may apply depending on local regulations
  • Final shipping cost is calculated based on destination
  • For final quotation please contact us at support@gotinflatables.com

Product vs Photo

Due to variations in the manufacturing process and differences in screen calibration, there may be slight differences between the actual product and the photos shown online. Professional photos are taken in studio settings. We recommend checking our Instagram for customer-shared photos of our inflatables in real-world settings.

Returns & Refunds

In-stock items can be returned within 14 days of delivery; custom and made-to-order items are final sale. Please inspect every freight delivery before signing the carrier's receipt — if a shipment arrives damaged, refuse delivery and we will make it right. For full details, including how to start a return, restocking fees, and refund timelines, see our Return & Refund Policy.

Thank you for choosing Got Inflatables! We appreciate your understanding and support.