Help Center

Frequently Asked Questions

Find answers to common questions about our inflatables, ordering process, shipping, and more. Can't find what you're looking for? Don't hesitate to reach out.

About Installation

Before storing your inflatable, clean and dry it thoroughly. Fold it neatly and place it in a cool, dry place away from direct sunlight to prevent damage.

To clean an inflatable, use a soft brush and mild soap mixed with water. Gently scrub the surface and rinse it off with clean water. Avoid using abrasive cleaners that could harm the material.

After cleaning, allow the inflatable to air dry completely. Ensure all moisture is gone before storing it to prevent mold or mildew.

For small tears or punctures, use a patch kit and adhesive to fix the inflatable. If the damage is more extensive, contact us for repair or replacement options.

About Inflatables

Yes, all of our inflatables are commercial-grade.

Yes, every inflatable we sell is brand new.

Yes, customization options such as color, size, and logo are available for most of our inflatables. Please contact us with your design details to get started.

With proper care, inflatables can last for several years. Their lifespan depends on the quality of materials, frequency of use, and level of maintenance.

Yes, inflatables are safe for children when used properly and under adult supervision. Always follow the safety guidelines provided.

While most inflatables are designed for outdoor use, extreme weather conditions like high winds or heavy rain can pose risks to both the product and its users.

About Warranty

We provide a 1-year warranty along with free repair kits if needed.

Our 2-year warranty covers manufacturer defects and non-man-made damage to seams and surfaces. Accidental damage or leaks can typically be repaired within 10 minutes using the repair kit and video guide we provide.

About Shipping

We offer free shipping worldwide.

Express shipping takes about 16 working days, while sea shipping may take up to 60 working days.

No, import duties are not included in the price or shipping costs. Any applicable customs duties or taxes are the buyer's responsibility.

About Returns/Claim

If your inflatable arrives damaged, please contact us immediately. We will assess the situation and offer repair, replacement, or refund options depending on the extent of the damage.

Questions

The price of an inflatable house varies depending on size and features. You can explore our inflatable house collection to see available options and pricing.

Still have questions?

Our team is ready to help. Reach out and we'll get back to you within 24 hours.