Shipping Policy

Customized Orders

Customized items are non-refundable and non-exchangeable. Please ensure all customizations are correct before placing your order. The production time for customized inflatables is approximately 45-60 days due to the nature of the manufacturing process.

Shipping Options

We offer two shipping options:

• Express Shipping: Handled by express companies (FedEx, UPS, etc.), with additional charges calculated at checkout.
• Shipping by Sea: For larger or bulk orders. Please contact our support team for more detailed information on sea shipping.

Shipping Responsibility

Please note that customers are responsible for all return shipping costs if a return is required. If your order is shipping by sea, please contact our support team for more information.

Tracking Information

Once your order has been shipped, you can track it by visiting our Tracking Page.

Shipping Rates

Please visit the checkout page to view the calculated shipping costs for your order. Express shipping is available, and rates will be displayed at checkout.

General Shipping Policy

All orders are shipped directly from our studio in Shanghai, China, or from our fulfillment center in Washington, USA. We prioritize fast shipping to ensure our customers receive their orders as quickly as possible. We use priority international shipping, which takes approximately 4-7 business days, excluding weekends. However, shipping times may vary based on the schedules of FedEx and UPS.

Customers are responsible for any import taxes or customs duties imposed by their country.

Processing Time

Orders are processed within 3-5 business days excluding weekends. Non-US orders may experience slightly longer processing times.

Product vs Photo

Due to variations in the manufacturing process and differences in screen calibration, there may be slight differences between the actual product and the photos shown online. Professional photos are taken in studio settings. We recommend checking our Instagram for customer-shared photos of our inflatables in real-world settings.

Return Policy

If you need to return an item, the product must be in its original condition with no signs of use (this includes being unworn, unwashed, and unstretched). Customers are responsible for return shipping costs, and GotInflatables is not liable for any damage caused during the return process. All return requests must be initiated within 7 days of delivery.

To initiate a return, please contact us via our contact form.

Refund Policy

Once we receive your returned item and it passes inspection, you will receive a partial refund through your original payment method. The refund process typically takes 3-5 business days excluding weekends. Please note that shipping costs are non-refundable.

For original payment refunds, a 30% restocking fee will be deducted from your refund to cover partial shipping, material, and labor costs associated with your order. This policy helps our small business reduce fabric waste and production costs.

If you have any questions about our refund policy, please contact us via our contact form or live chat.

Exchange Policy

If you would like to exchange an item, once your return has passed inspection, you will receive a full refund in store credit. This process typically takes 3-5 business days excluding weekends. Please note that shipping costs are non-refundable.

If you have any questions about our exchange policy, please contact us via our contact form or live chat.

Thank you for choosing GotInflatables! We appreciate your understanding and support.